Video 1
Home care basics
A quick place to start for routine care, simple checks, and what to watch during the first year.
Homeowner Support
Support for homeownership, all in one place.
Find how-to videos, next steps after closing, and the right path for your home based on how long you have been in it.
This page is available without a password, so you can get to the information you need without leaving the site.
Need help fast
Start with the video library, then use the section below that matches your time since closing.
How-to videos for common homeowner questions.
Guidance for homes closed less than 12 months ago.
Support options for homes closed more than 12 months ago.
If you reached an access denied message before, this page now keeps homeowner support content directly on-page so it is easier to reach.
Video library
How-to videos for common questions.
Start here for practical guidance you can watch on your own time.
Video 2
Warranty request steps
Review the process for documenting an issue and knowing what details to gather before reaching out.
Video 3
Seasonal upkeep
Walk through recurring seasonal tasks that help protect the home and keep small issues from growing.
First year after closing
Closed less than 12 months ago.
If your home is still within the first year after closing, start here for the right next step.
Review the issue
Gather clear notes, photos, and timing details so your request is easier to review.
Check the videos
Many routine questions are covered in the how-to library above and can be handled right away.
Reach our team
If you still need help, contact the team with the details so they can direct you.
Keep records
Save confirmations, photos, and dates so follow-up is simple if more review is needed.
Long-term ownership
Closed more than 12 months ago.
After the first year, support often shifts from early post-closing questions to ongoing care and maintenance.
Use the video library for upkeep guidance, then contact the team if you need help finding the right resource or next step.
Routine maintenance
Stay ahead of wear with regular checks and seasonal care.
Helpful references
Revisit the videos when questions come up about home systems or upkeep.
Direct support
Reach out if you are unsure where to start or need help locating the right contact.
Clear next steps
Start with the issue, note what you are seeing, and bring that context when you contact us.
Artisan Built Communities
When you need support, start here.
Watch a how-to video, find the section that matches your time since closing, or contact our team for help with the next step.
On this page
How-to videos, support by closing date, and direct contact options.
Access
Available directly on-page without password protection.