Help after closing, all in one place.
Start with how-to videos, the homeowner portal, and the next step that fits your closing window.
Less than 12 months
Start with the homeowner portal.
More than 12 months
Review your QBW handbook for coverage in years 2-10.
Not sure where to start?
Email or call and include your closing date.
Start with the right window
The best next step depends on when you closed, what needs attention, and where the item falls.
“The clearest next step depends on your closing date. Start there, then use the videos and contact options below to keep things moving.”
How-to videos
Start with the question you have.
Use the library below to jump to the right next step for your home.
How to
Submit a request
If something needs attention in the first year, start in the homeowner portal.
How to
Document an item
Photos, short notes, and the room name help move a request forward.
How to
Find the next step
After year one, the right path may depend on the item, the manufacturer, or your documents.
How to
Reach the team
If you are not sure where to begin, ask first and include your address and closing date.
Closed less than 12 months ago
Start with the homeowner portal.
If your home closed within the last 12 months, the clearest first step is to submit the item through the homeowner portal.
A short description, clear photos, and the room where the issue appears will help the team review it faster.
Step 1
Submit one item at a time.
Clear requests make it easier to review the issue, track updates, and keep each item moving.
Step 2
Add photos and notes.
Include the room name, what you noticed, and when you first saw it.
Step 3
Keep your closing date handy.
If you are close to the 12-month mark, include the date in your note so the team has the right context.
Closed more than 12 months ago
Start with your homeowner documents.
If your home closed more than 12 months ago, the next step may depend on the item, the manufacturer, or the documents you received at closing.
If you are not sure where something falls, reach out and include your address, closing date, and a short note about what you need.
Keep nearby
Closing papers
Gather the documents, manuals, and manufacturer information tied to the item before you reach out.
When you contact us
Share the basics
Include your address, closing date, and a short description so the team can point you in the right direction.
Not sure which section fits?
Ask before you guess.
If you are close to the 12-month line or unsure where an item belongs, send a note first. A quick answer can save time and help you start in the right place.
Quick links
Need something else?
If your question is not homeowner-related, use the links below to reach the broader Artisan Built Communities team.
Explore
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Learn more
About
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More info
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